Once you have collected several specially marked wrappers, send them to us at the address below along with
the "Rittenhouse Rewards Submission Form".
The wrappers must remain in tact in order to be valid. Please do not cutout the "Reward Points" from the wrappers.
We will enter your points into the system and you will receive an email with your new account balance. You may also
login to our website at any time to review your account balance. Please allow 10-14 business days for points to award
to added to your account once the wrappers are received.
No more than 2 cases worth of wrappers per product may be submitted without proof of purchase
7. What can I get with my points?
Once you have accumulated enough points, you may redeem those points for items from our
"Rewards Program" catalog. Each item in the catalog is assigned a point value.
Some items are more common than others with unique one-of-a-kind items having a higher point value than more common cards.
8. How do I "redeem" points for items?
First browse our on-line "Reward Program" catalog. Once you have found
the item you want, add it to your shopping basket. Once you have selected all of your items "checkout". The total cost of
all of the items in your basket will be displayed and you will be asked to confirm your redemption. After clicking the "Redeem"
button, the points will be deducted from your available balance and your order will be processed and shipped to the address on your account.
9. How many items may i redeem points for?
Rittenhouse Archives reserves the right to limit redemptions to one unique item per collector.
10. What if I prefer to pay for the shipping of my rewards order with a check or money order instead of my credit card?
If you prefer to pay for shipping of your rewards order with a check or money order, please mail your check or money order to:
(Please address it to Customer Relations even if you include your rewards wrappers in your shipment.)
Once we receive your payment for shipping, our customer service representative will contact you,
and then you will be able to order your rewards order through our website.
11. How much is shipping?
Flat rate shipping to non-U.S. addresses (including Canada) is $11.00 per package.
This rate DOES NOT include tracking, insurance or any guarantee of delivery.
If you prefer, you may select PRIORITY flat rate shipping, including tracking and insurance:
$35 to Canada
$45 to all other international destinations
We STRONGLY recommend this second option for Rewards orders carrying a high point total value, as we cannot make any guarantees of delivery otherwise.
The shipping rate to U.S. addresses is $11 flat rate including tracking and insurance.
12. How long does it take for my reward order to be shipped?
Please allow 2 to 3 weeks once your order has been placed.