Frequently Asked Questions

Q: I'm interested in becoming a sketch card artists for Rittenhouse Archives. Who do I send contact and/or send samples to?
A: If you are an artist interested in participating in an upcoming Rittenhouse Archives sketch card project, please contact us at artsubmissions@scifihobby.com for more information!
 
Q: I didn't get a complete set of cards from my box or the guaranteed chase cards. What should I do?
A: We do not guarantee a complete base set in a box. If you are missing a guarenteed chase card and you are in the United States, please contact us at custrelations@scifihobby.com with a detailed explanation of what was missing. Note that our guarantee is only good for one year from a product's release date.

If you are located outside the United States, you need to contact and resolve the issue with the dealer or distributor who sold you the product.
 
Q: I got a defective card from a box, can I get a replacement?
A: Maybe as we cannot guarantee replacement of cards that are more than a year old.

If you are in the United States, please contact us at custrelations@scifihobby.com with details of the problem.

If you are located outside the United States, you need to contact and resolve the issue with the dealer or distributor who sold you the product.
Q: I didn't get the correct number of cards in my box/pack. What can I do?
A: If you are in the United States, please contact us at custrelations@scifihobby.com with details of the problem.

If you are located outside the United States, you need to contact and resolve the issue with the dealer or distributor who sold you the product.
 
Q: Who do I contact about a problem with my order?
A: Please contact us at orders@scifihobby.com with details of the problem.
 
Q: I sent in a request for a free sample card and haven't received it yet, why?
A: There are several possible reasons for the delay
  • You did not include a Self Addressed Stamped Envelope (SASE) with your request
  • If you are outside the US, you didn't include postage nor send postage
    payment via Paypal
  • We received more than one request for the same sample card from your address
  • You did not include your return address on the outside of the envelope and/or it didn't match the postmark from the originating post office

Please allow 4-6 weeks for the arrival of your sample cards. If you have any questions, please contact webmaster@scifihobby.com
 
Q: I have a great idea for a card set. Who/where do I send my idea to?
A: We always welcome these ideas. Email to the webmaster@scifihobby.com. All are read by Steve Charendoff, President of Rittenhouse Archives.
 
Q: Who sells Rittenhouse Archives products besides you?
A: Checkout our list of dealers/distributors that carry the complete line of Rittenhousr Archives products.
 
Q: How can I check to see if my order has been processed/shipped?
A: Use your on-line order status feature to check on your order.
 
Q: What are you going to do with my personal information?
A: Please read our Privacy Statement to address these issues.
 
Q: I received the items that I ordered from your site, but now I don't want them. Can I return them?
A: We are sorry, but we have a very strict "No Return Policy" for all of our customers. All sales are final.
 
Q: What does "Limited" and "Very Limited" mean in regards to autograph card quantities?
A:
Normal = 500 and up
Limited = 300-500 range
Very Limited = 200 - 300
Extremely Limited = 200 or less