Frequently Asked Questions

Q: I'm interested in becoming a sketch card artists for Rittenhouse Archives. Who do I send contact and/or send samples to?

A: If you are an artist interested in participating in an upcoming Rittenhouse Archives sketch card project, please contact us at artsubmissions@scifihobby.com for more information!

 

Q: I didn't get a complete set of cards from my box or the guaranteed chase cards. What should I do?

A: Please contact us at custrelations@scifihobby.com with a detailed explanation of what was missing. Note that our guarantee is only good for one year from a product's release date.

 

Q: I got a defective card from a box, can I get a replacement?

A: Maybe as we cannot guarantee replacement of cards that are more than a year old. Please contact us at custrelations@scifihobby.com with details of the problem.

 

Q: I didn't get the correct number of cards in my box/pack. What can I do?

A: Please contact us at custrelations@scifihobby.com with details of the problem. Note that our guarantee is only good for one year from a product's release date.

 

Q: Who do I contact about a problem with my order?

A: Please contact us at custrelations@scifihobby.com with details of the problem.

 

Q: I sent in a request for a free sample card and haven't received it yet, why?

A: There are several possible reasons for the delay

• You did not include a Self Addressed Stamped Envelope (SASE) with your request
• If you are outside the US, you didn't include postage nor send postage
  payment via Paypal
• We received more than one request for the same sample card from your address
• You did not include your return address on the outside of the envelope and/or it didn't match the postmark from the originating post office

Please allow 4-6 weeks for the arrival of your sample cards. If you have any questions, please contact webmaster@scifihobby.com

 

Q: I have a great idea for a card set. Who/where do I send my idea to?

A: We always welcome these ideas. Email to the webmaster@scifihobby.com. All are read by Steve Charendoff, President of Rittenhouse Archives.

 

Q: Who sells Rittenhouse Archives products besides you?

A: Checkout our list of dealers/distributors that carry the complete line of Rittenhousr Archives products.

 

Q: How can I check to see if my order has been processed/shipped?

A: Use your on-line order status feature to check on your order.

 

Q: What are you going to do with my personal information?

A: Please read our Privacy Statement to address these issues.

 

Q: I received the items that I ordered from your site, but now I don't want them. Can I return them?

A: We are sorry, but we have a very strict "No Return Policy" for all of our customers. All sales are final.

 

Q: What does "Limited" and "Very Limited" mean in regards to autograph card quantities?

A:
Normal = 500 and up
Limited = 300-500 range
Very Limited = 200 - 300
Extremely Limited = 200 or less